Refund policy

Return & Refund Policy

Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. Items marked as final sale cannot be returned.

How to request a return
Email us at [email address] with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without a prior return request may not be accepted.

Return shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you receive the wrong item, please contact us within 14 days of delivery with your order number and photos of the item and packaging. We'll cover the return shipping and send a replacement or issue a full refund.

Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within [5] business days. Depending on your bank or payment provider, it may take additional time for the refund to appear. Original shipping fees are non-refundable unless the return is due to our error.

Order cancellations
You can cancel your order within 1 hour of purchase. After that, orders may already be in preparation and cannot be cancelled.

International orders
Customs duties, import taxes, and brokerage fees charged by your country are the customer's responsibility and are generally non-refundable.

Contact
Questions? Reach us at sales@esonlabdayz.com

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